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Explore this service →National retail · Case study
Infrastructure separation and operational handover
IEN coordinated a national retailer’s move away from parent-company services, with staged implementation and operational handover.
The challenge
The separation of two distributed retail businesses required replacement of an imposed supplier and a new infrastructure design. Contractual constraints and a time-limited Transition Services Agreement shaped delivery.
What IEN did
- Led programme governance and coordinated internal and third-party teams.
- Used pilot sites, procedures, staging and testing to support rollout.
- Developed an automated telephony configuration process.
- Planned the supplier cutover and staged transfer to operational support.
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